SASSA Identity Verification Process

SASSA Identity Verification Process

SASSA Identity Verification Process. The South African Social Security Agency (SASSA) provides essential social grants to millions of South Africans. To ensure that these grants reach the rightful beneficiaries, SASSA has implemented an identity verification process.

This article provides a detailed guide on the SASSA identity verification process, particularly for beneficiaries who need to change their mobile number or have been identified by SASSA as requiring verification.

Why Identity Verification is Important

Identity verification is crucial to:

  • Prevent fraud and ensure that social grants are distributed to the correct individuals.
  • Maintain accurate records of beneficiaries.
  • Streamline the process of updating personal information such as mobile numbers.

SASSA Identity Verification Process

1. Contacting SASSA

If you need to change your mobile number or if SASSA has identified you for verification, you will need to contact SASSA. Here are the steps to follow:

  • Visit a SASSA Office: You can visit your nearest SASSA office to request identity verification.
  • Call SASSA: You can also call the SASSA toll-free number 0800 60 10 11 to request verification.

2. Receiving the SMS Link

After contacting SASSA, you will receive an SMS link to an internet page. This link is essential for completing the identity verification process.

3. Taking and Sending a Photo

Upon receiving the SMS link, follow these steps:

  • Open the Link: Click on the SMS link to open the internet page on your mobile device or computer.
  • Take a Photo: You will be prompted to take a photo of your face. Ensure that the photo is clear and well-lit.
  • Submit the Photo: Send the photo back through the internet page as instructed.

4. Confirmation

Once you have submitted your photo, SASSA will verify your identity. You will receive a confirmation message once the verification process is complete.

Common Issues and Solutions

SMS Link Not Received

  • Solution: Ensure that your mobile number is correct and up-to-date. Contact SASSA if you do not receive the SMS link within a reasonable time.

Photo Not Clear

  • Solution: Make sure you are in a well-lit area when taking the photo. Avoid using filters or any other alterations to your photo.

Internet Connectivity

  • Solution: Ensure you have a stable internet connection before attempting to complete the verification process. Visit a SASSA office if you continue to experience connectivity issues.

FAQs About SASSA Identity Verification Process

Can I Update My Mobile Number Without Visiting a SASSA Office?

Currently, you need to visit a SASSA office or contact them via phone to request the update of your mobile number.

How Long Does the Verification Process Take?

The verification process is usually quick, but it can take up to a few days in some cases. You will receive a confirmation message once the process is complete.

What Should I Do If My Verification Fails?

If your verification fails, you will need to contact SASSA for further assistance. They will guide you through the necessary steps to resolve the issue.


The SASSA identity verification process is a crucial step to ensure that social grants are distributed to the rightful beneficiaries. By following the steps outlined in this guide, you can easily complete the verification process and continue to receive your benefits without any interruptions. For any issues or further assistance, always contact SASSA directly.

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