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Sassa Payment Glitch Insights, Impact, and the Role of Sassa Gold Cards

Sassa Payment Glitch Insights, Impact, and the Role of Sassa Gold Cards

Sassa Payment Glitch Insights, Impact, and the Role of Sassa Gold Cards. The recent technical glitch disrupting Sassa grant beneficiaries’ September payments has been successfully resolved. The Minister of Social Development and Minister of Communications and Digital Technologies have jointly addressed the issue in a statement.

Insights into the Payment Disruption

Ministers Explain the Payment Delay Minister of Social Development, Lindiwe Zulu, and Minister of Communications and Digital Technologies, Mondli Gungubele, shed light on the reasons behind the delay in SASSA grant payments for September 2023 during a media briefing on 14th September 2023.

Impact on Beneficiaries

Consequences of the Technical Glitch A technical glitch that occurred in the first week of September left numerous grant beneficiaries, especially recipients of the Older Person’s and Disability grants, without their crucial source of income. While the system issue has been resolved, beneficiaries are still awaiting their payments, causing frustration.

Payment Instructions

Instructions from Sassa The South African Social Security Agency (Sassa) has instructed unpaid grant beneficiaries to collect their Older Person’s and Disability grants on Friday, 8th September 2023. All grant funds are available for collection at ATMs, retailers, and Post Office Branches.

Identifying the Root Cause

Understanding the Technical Glitch Ministers Zulu and Gungubele issued a joint statement during the media briefing, offering apologies and acknowledging the challenges caused by delayed social grant payments. Gungubele emphasized that system challenges have been addressed to prevent similar incidents in the future. However, the Postbank CEO cautioned that glitches can never be completely ruled out.

Resolution Progress

Progress in Resolving the Issue Despite the glitch resolution, not all beneficiaries have received their social grant payments. Around 600,000 beneficiaries were affected by the faulty Postbank system, with 500,000 now able to access their funds. The process of reversing and paying the funds is time-consuming, but Gungubele and Zulu assure beneficiaries that they will receive their social grants in due time.

Sassa Gold Cards Unrelated to Glitch

Clarification on Sassa Gold Cards During the media briefing, Gungubele clarified that the Sassa Gold Cards, set to expire in December 2023 and used by thousands of beneficiaries, were not connected to the technical glitch. Despite Sassa making payments into clients’ bank accounts, Postbank reported that clients using the Gold Card could not make withdrawals or transactions at ATMs and other retailers.

Condemning Fraudulent Claims

Strong Condemnation of Fraudulent Activities Both Postbank and the Ministers have strongly condemned attempts to defraud Sassa by claiming social grants twice. Minister Gungubele revealed instances where some individuals who had already received their payments were falsely claiming non-payment, causing disruptions in the system and delaying legitimate payments.

Assistance for Beneficiaries

Community Support and Assistance Postbank and Sassa staff will be actively present in communities during the upcoming week to provide assistance to beneficiaries and ensure the smooth receipt of grant funds.

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