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What To Do If You Haven’t Received Your R350 Grant Payment

What To Do If You Haven't Received Your R350 Grant Payment

What To Do If You Haven’t Received Your R350 Grant Payment. The South African Social Security Agency (SASSA) disburses the Social Relief of Distress (SRD) grant, commonly known as the R350 grant, to millions of vulnerable individuals in South Africa. If you have been approved for the SRD grant but have not received a payment date, here’s what you can do to resolve the issue:

Uploading Banking Details for CashSend Payment Method

If you selected the CashSend payment method but haven’t received payment dates, consider uploading your banking details onto the SRD website. This step is crucial as your mobile number verification might have failed due to an incorrect contact number or an unregistered number.

Providing Personal Banking Details

To ensure that the grant payment goes to the correct recipient and to prevent fraudulent activities, it is important to provide your own banking details. SASSA will not pay the grant into another person’s bank account. The mobile number receiving SMS notifications for the CashSend payment method must also be registered under your name.

Contacting Your Bank for Voucher Issues

If you chose the CashSend payment method and have payment dates on your status but haven’t received the voucher, reach out to the bank you have selected for assistance. In case you accidentally deleted the voucher message, you can contact your bank to resend the voucher.

Bank Contact Numbers for CashSend Queries:

  • ABSA: 0800 000 122
  • Tyme Bank: 0860 999 119
  • Nedbank: 0800 555 111
  • FNB: 0875 759 405
  • Standard Bank: 0860 466 639

Collection Points for R350 Grant

You can collect your R350 grant payment from the following places:

  • Personal bank accounts
  • Pick n Pay
  • Boxer Stores
  • Checkers
  • Shoprite
  • Usave
  • Selected OK Foods Supermarkets

Remember, there is no need to collect the grant on the exact date it becomes available; the funds will remain in your account until you require them. Collecting the grant only when needed can help avoid long queues.

Eligibility Criteria for the Social Relief of Distress Grant

The SRD grant is available to South African citizens, refugees, permanent residents, asylum seekers, and special permit holders aged between 18 and 60 years old. If you are 60 years old or older, you may qualify for the Older Person’s Grant instead.

To be eligible for the SRD grant, you must be unemployed and not receiving any other form of income, salary, or bursary, such as the one from the National Student Financial Aid Scheme (NSFAS). Additionally, if you are already receiving any other social grant from SASSA, you do not qualify for the R350 grant.

Make sure to check the eligibility criteria before applying to avoid rejection.

How to Receive Your SRD Grant Payment

SASSA provides various methods for social grant payments, allowing beneficiaries to choose the option that suits them best:

  • Directly to the recipient’s bank account
  • Through the recipient’s SASSA card
  • Via the Post Office
  • Through CashSend
  • From selected retail merchants mentioned earlier

How to Lodge an Appeal for the SRD Grant

If your SRD grant application was rejected and you believe it was unfair or incorrect, you can lodge an appeal within 90 days of receiving the rejection. It is encouraged to submit the appeal within 30 days for faster processing.

To submit an appeal for the SRD grant:

  1. Visit the SASSA SRD website where you initially applied for the R350 grant.
  2. Click on the green bar labeled ‘Click here to lodge an appeal or check appeal status.’
  3. Enter your ID number and cell phone number.
  4. Click ‘send pin’ and wait for the SMS containing the verification pin.
  5. Enter the pin and click ‘submit.’
  6. Select the month you are appealing for.
  7. Choose the reason for your appeal from the drop-down menu.
  8. Click ‘submit.’


Ensure that all your personal details, including bank account information and contact number, are accurate to avoid further rejections. If SASSA unfairly declined your application, you will receive payment from the date you originally submitted your application. Remember, you must appeal for each month that your request was rejected.

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