Why SASSA Is Not Sending ID Verification Links

Why SASSA Is Not Sending ID Verification Links

Why SASSA Is Not Sending ID Verification Links. Beneficiaries of the Social Relief of Distress (SRD) grant administered by the South African Social Security Agency (SASSA) have been facing significant challenges with the new biometric identity verification system.

This system, aimed at reducing grant fraud, particularly for the SRD grant, requires beneficiaries to verify their identities to update mobile numbers or banking details. However, many beneficiaries have reported delays in receiving their ID verification links from SASSA, causing frustration and anxiety among those dependent on the grant for financial support.

What Is the Biometric Verification System?

SASSA introduced the biometric verification system to enhance security measures, especially targeting SRD grant recipients. This system requires applicants to verify their identities through a link sent by SASSA. Individuals suspected of identity theft are also subject to this verification process.

Causes of Delay – Issues with Older Green ID Books

One of the primary reasons for delays in receiving ID verification links appears to be difficulties in verifying identities for beneficiaries with older green ID books.

These books often have photos that may not meet the clarity standards required by SASSA new facial recognition system. While SASSA has clarified that possessing a smart ID is not mandatory for verification, beneficiaries with green ID books face a higher risk of verification failure.

Beneficiary Experiences

Many affected beneficiaries have shared their frustrations. For instance, despite repeated attempts and even obtaining a HANIS (Home Affairs National Identification System) report, some have not received their verification links from SASSA.

One beneficiary, who chose to remain anonymous, recounted their unsuccessful efforts to obtain a verification link despite multiple requests and submissions of their ID.

Smart ID Applications

Due to the challenges with the older green ID books, many beneficiaries have opted to apply for smart ID cards. These cards are necessary for successful verification through SASSA’s facial recognition system.

Applicants can apply for smart IDs either in person at Home Affairs offices or online. However, the high volume of applications has led to processing delays at Home Affairs, potentially affecting grant recipients awaiting their new IDs before the next payment cycle.

How Beneficiaries Can Follow Up

SASSA has advised beneficiaries to persistently follow up on their verification requests through various communication channels:

  • Head Office: Contact SASSA directly at 012 400 2322.
  • Hotline: Use the toll-free number 0800 601 011 for assistance.
  • Email: Reach out to [email protected] for inquiries.
  • Website: Visit the SASSA Grants section on their official website.

Beneficiaries are encouraged to maintain detailed records of their communications with SASSA, including names of representatives contacted, information provided, and dates of communication.

These records can help facilitate any necessary escalations or follow-ups regarding their ID verification status.


The implementation of SASSA biometric verification system, while aimed at enhancing security, has posed challenges for many SRD grant beneficiaries. Delays in receiving ID verification links, particularly for those with older green ID books, have raised concerns about timely grant payments.

As beneficiaries navigate these challenges, persistence in following up with SASSA and ensuring documentation of all communications are crucial steps towards resolving verification issues and securing timely grant payments.


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