SRD Account is Active But the Appeal is Not Approved
SRD Account is Active But the Appeal is Not Approved. In South Africa, the Social Relief of Distress (SRD) Grant has played a vital role in supporting millions of vulnerable citizens affected by unemployment and financial hardship. Administered by SASSA (South African Social Security Agency), the SRD grant, also known as the R350 grant, offers temporary relief to those without any other source of income.
However, many beneficiaries are puzzled when they see a message stating: “SRD account is active but the appeal is not approved.” This situation can be frustrating and confusing especially when you’re relying on this grant to make ends meet.
SRD Account is Active But the Appeal is Not Approved
When you see that your SRD account is active, it means that your application has been captured in the SASSA system. This is good news your profile exists, and you’re recognized as an applicant.
However, if your appeal status shows as “not approved”, it means that SASSA or the Independent Tribunal for Social Assistance Appeals (ITSAA) has reviewed your appeal and rejected it. Simply put, your grant application was initially declined, and the appeal you lodged to challenge that decision was unsuccessful.
Common Reasons SRD Appeals Are Rejected
There are several reasons why your SRD appeal may not be approved. These include:
1. Alternative Income Detected
If SASSA’s systems pick up that you have had an income of more than R624 in your bank account in the month you applied, your application or appeal will be rejected.
2. UIF or NSFAS Registration
If you’re receiving Unemployment Insurance Fund (UIF) benefits or a bursary from NSFAS (National Student Financial Aid Scheme), you do not qualify for the SRD grant.
3. Incorrect Personal Information
Any mismatch in your details—such as ID number, phone number, or banking details—can lead to rejection.
4. Duplicate Applications
Submitting more than one application or appeal can result in system errors or delays in processing.
What Can You Do If Your Appeal Is Not Approved?
Receiving a rejection is not the end of the road. Here are steps you can take to try and fix the issue:
Step 1: Review the Reason for Rejection
Go to the official SASSA SRD website and check the reason for your appeal rejection under your status. Knowing why you were declined is key to knowing what to fix.
Step 2: Correct and Update Your Information
If there were errors in your original application, update your personal details on the portal. Make sure your bank details, ID number, and contact information are accurate and match your identity documents.
Step 3: Re-apply or Lodge a New Appeal
If you believe your appeal was wrongly rejected, and you have supporting evidence, you can lodge a new appeal through the Independent Tribunal. Remember: appeals must be submitted within 90 days of receiving the initial rejection.
Step 4: Contact SASSA for Clarification
You can also reach out to SASSA via their toll-free number (0800 60 10 11) or visit a nearby office for in-person assistance. Be sure to bring your ID and any supporting documents.
Tips to Avoid SRD Appeal Rejections in the Future
- Keep your bank account active and avoid receiving deposits over the income threshold.
- Make sure your details with Home Affairs are up to date.
- Only use your own details—avoid applying using someone else’s phone or ID.
- Be honest and transparent in your application.
Conclusion
Getting a “SRD Account is Active but the Appeal is Not Approved” message can be discouraging, but it’s not the end of your journey. Understand the reason behind the rejection, take corrective steps, and always stay up to date with SASSA’s policies and procedures.
