SASSA SRD Update Contact Details

SASSA SRD Update Contact Details

SASSA SRD Update Contact Details. If you’re receiving the SASSA Social Relief of Distress (SRD) grant, it’s crucial to keep your contact details up to date. Accurate information ensures that you receive important notifications and updates regarding your grant. Here’s how you can update your contact details for the SASSA SRD grant.

Why Updating Your Contact Details is Important

Keeping your contact details current with SASSA ensures:

  • Timely Notifications: Receive updates about your grant status, payment dates, and any changes to the program.
  • Uninterrupted Payments: Avoid delays in receiving your SRD grant due to outdated information.
  • Effective Communication: Stay informed about any additional documentation required or changes in the application process.

SASSA SRD Update Contact Details Online

Updating your contact details with SASSA is a straightforward process. Follow these steps to ensure your information is accurate and up-to-date:

1. Visit the Official SASSA Website

Go to the SASSA SRD grant website. This is the official portal for all SRD grant-related updates and applications.

2. Log In to Your Account

You will need to log in using your ID number and the mobile number you initially registered with. If you’ve forgotten your login details, there are options to recover your account.

3. Navigate to the Contact Details Section

Once logged in, find the section labeled “Update Contact Details” or something similar. This section is specifically for updating personal information such as phone numbers and email addresses.

4. Enter Your New Contact Information

Carefully enter your new phone number, email address, and any other required information. Double-check to ensure there are no errors.

5. Save Your Changes

After entering the new details, save the changes. SASSA will typically send a verification message to your new contact information to confirm the update.

Updating via SASSA Offices or Call Centers

If you encounter issues online, you can also update your contact details by visiting a SASSA office or calling their customer care center.

Visiting a SASSA Office

  • Locate a Nearby Office: Use the SASSA office locator on their website to find the nearest branch.
  • Bring Necessary Documents: Carry your ID, proof of residence, and any other relevant documents.
  • Request an Update: Inform the staff that you need to update your contact details. They will guide you through the process.

Calling the SASSA Call Center

  • Dial the SASSA Helpline: The toll-free number is 0800 60 10 11.
  • Provide Your Details: You will need to verify your identity by providing your ID number and other relevant information.
  • Request an Update: Ask the representative to update your contact details. Confirm the changes to ensure accuracy.

Common Issues and Solutions

Here are some common issues you might face when updating your contact details and their solutions:

  • Incorrect Information: Double-check all entered information to avoid mistakes.
  • System Errors: If the website is down or not responding, try again later or use an alternative method.
  • Verification Delays: If you don’t receive a verification message, ensure your new contact details are correct and contact SASSA if the issue persists.


Keeping your contact details up to date with SASSA is crucial for maintaining smooth and timely communication regarding your SRD grant. Whether you choose to update your information online, via a call center, or in person, following these steps will help ensure that your grant-related communications are uninterrupted.

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