SASSA Status Check Failed

You have received an SMS from SASSA that says “Failed” or “Identity Verification Failed” on your SASSA status check, but you do not know what it means and what to do next. If SASSA was unable to verify your identity, your SRD R350 grant will not be approved until you prove your identity.

It is understandable that you are concerned about it as it can delay your much-needed grant money. However, SASSA provides a solution for these situations. SASSA status checks fail as a result of typos, incorrect information entered at the time of application, incomplete applications, as well as technical errors on the SASSA server.

Why SASSA Status Failed Reasons & Solutions

In order to approve your SASSA SRD grant application status, you need to identify the reason for the status check failure and then follow the solution steps accordingly:

1. Identity Verification Failed

Your status can fail for a variety of reasons, such as providing incorrect information or providing a typo error.

SASSA asks you for your name, ID Card Number, Phone number, and other documents depending on the grant type. SASSA validates your personal information against the Department of Home Affairs (DHA) database as well as other government institutions and banks after obtaining this information.

SASSA will be unable to verify your identity if you enter an incorrect ID card number, resulting in a failed status check.

Solution

In order to fix the failed ID verification, follow these steps from the SASSA portal:

Visit the SASSA web portal.
Provide your ID number and phone number to submit your SASSA application.
Please click the “Send SMS” button. An OTP will be sent to your registered phone number.
Verify the OTP.
Your ID, phone number, contact information, and banking information will be displayed on the screen. Review all the information and make sure there is no error.
Re-enter the correct information.
Moreover, there is now a screening questionnaire that needs to be filled out and resubmitted.

All done! SASSA will approve your application once they review your updated information. Please keep in mind that SASSA reviews the information every month before approving your application for that specific month, so you may have to wait up to 30 days for SASSA to approve your application.

Note: Check all the details before submitting the form this time to ensure you provided the correct information.

2. Incomplete Application

Another possible cause of SASSA status checks failing is an incomplete application. If you did not fill out the entire application form when you submitted your application, the SASSA status check would fail.

Solution

If your status check failed due to an incomplete application, then you need to follow the same solution that I described above for the identity verification failure. Follow the above steps to resolve your incomplete application issue. Before updating your application, you need to review all the information.

3. Technical Error

Other reasons could be due to the SASSA website having a technical error. It could be a problem with the server, or SASSA might be performing maintenance. An error in the results may show that the status check failed.

Solution

Log in to the SASSA portal using the link https://srd.sassa.gov.za. After you confirm that your application details are correct, wait 6 to 12 hours and check your application status again.

If it is due to a server error, it will be resolved automatically after a few hours. Otherwise, if it still shows the status failed, then you need to appeal to SASSA to reconsider your application.

What if My Application Details are Correct, But SASSA Status Failed?

If your application details are correct and you verified that your status check failed, it is not another technical glitch. Your application may be rejected. You need to appeal to SASSA for reconsideration of your application by following the below steps:

Visit the Government SRD website.
Please enter your 13-digit ID Card number and phone number in the form.

Click on the “Send PIN” button and verify the OTP.

Please provide all your correct details and attach the reference document.
Please submit the form.

That’s all you need to do to reapply for your SRD R350 grant. Please remember that you need to file the appeal within 30 days of the rejection. After this period, SASSA will not consider your reconsideration application.

How do I Submit a Reconsideration Appeal?

You can expect SASSA to decide within 60 days after you submit the reconsideration appeal. This depends on the complexity of your application and the number of applications they receive.

When SASSA decides whether your application will be approved, you’ll receive a notification. You’ll begin receiving your grant money from the next payment cycle if it’s approved. A written explanation will be provided if your grant application is rejected again.

What if I Don’t Receive Any Update from SASSA After 90 Days?

If you haven’t received an update on your application status after 60 to 90 days, please contact SASSA on their toll-free number at 0800 60 10 11, or visit your nearest SASSA office.

Common Reasons for SASSA Status Failure

1. Incomplete Application Forms

One of the most common reasons for a SASSA status check failure is an incomplete application. Missing information or documents can delay the processing of your application or result in outright denial.

2. Incorrect Information

Providing incorrect information, whether unintentionally (such as typographical errors) or intentionally (such as false income reports), can lead to a status check failure. It’s crucial to double-check your application for accuracy before submission.

3. Eligibility Criteria Not Met

Each SASSA grant has specific eligibility criteria. If an applicant does not meet these criteria, the status check will likely fail. For example, income thresholds, age requirements, or residency status might disqualify an applicant.

4. System Errors or Delays

At times, technical issues with SASSA’s systems can cause delays or errors in processing applications. Such problems can lead to a temporary status check failure.

5. Application Under Review

A failed status check doesn’t always mean denial. Sometimes, it indicates that the application is still under review. In such cases, patience is required as the review process can take time.

FAQs About SASSA Status Check Failed

This signifies the occurrence of technical issues with SASSA (South African Social Security Agency) status, where the database could not find a match for the provided ID details within Department of Home Affairs data. A problem like this usually arises from inconsistencies in the registered data or from errors in the system.

A striking issue has been observed among new SASSA SRD R350 grant applicants, especially those turning 18 in 2023. In spite of their best efforts, their identity numbers are found to be pre-registered in the system, suggesting widespread identity theft.

Status checks can be halted if incorrect information, such as a National ID number, phone number, or grant reference number, is provided.

Conclusion

When you receive a “Failed” or “Identity Verification Failed” message from SASSA during your status check, it means your identity couldn’t be verified, halting the approval of your SRD R350 grant. This often results from input errors or incomplete application details.

To resolve this, revisit the SASSA portal, update and double-check your information, and resubmit. This process is essential for ensuring your grant application moves forward without delays.